Torsido Technologies Torsido

Systems Integration

Unified connectivity across ERP, CRM, WMS, HR, and custom APIs. One integration layer, one coherent operation.

REST / GraphQL Salesforce SAP / Oracle MuleSoft / Boomi Kafka / RabbitMQ EDI / X12 FHIR / HL7 Webhooks / iPaaS

01 — OVERVIEW
Why Most Integration Projects Fail

Point-to-Point Is Easy. Architecture Is the Work.

Many organisations lack an integration strategy, relying on fragile point-to-point connections. We replace chaos with reliability.

We build observable, resilient integration layers for high-volume environments using canonical models and guaranteed delivery.

Platform-agnostic by design, we choose the right tool—MuleSoft, Azure, or Kafka—for your specific roadmap.

INT-01

Canonical Data Models

Every integration built on a shared domain model, not direct field mappings. When a source system changes its schema, only one mapping updates — not every downstream consumer.

INT-02

Idempotent, Resilient Pipelines

Every message processed with deduplication keys, at-least-once delivery guarantees, and dead-letter queues for failed messages. Silent failures do not exist in our integrations.

INT-03

End-to-End Observability

Every message logged — source, destination, payload hash, processing time, and outcome. Correlation IDs across system boundaries. Business-level dashboards for ops teams, not just engineers.

INT-04

Version-Safe API Contracts

Schema registries, API versioning strategies, and consumer-driven contract testing. Breaking changes are caught in the development pipeline, not discovered by a production outage at 3am.

INTEGRATION BUS — LIVE EVENT LOG LIVE — 1,247 EVENTS TODAY
14:22:08.341 POST /crm/orders → ERP 201
14:22:07.918 GET /inventory/batch/SKU-0042 200
14:22:07.202 PUT /accounts/customers/sync 202
14:22:06.774 POST /wms/despatch-confirm 201
14:22:05.991 DEL /hr/terminated/emp-4491 204
14:22:05.445 GET /finance/ledger/reconcile 200
Active Pipeline — Order Fulfillment
SALESFORCE
INT BUS
SAP ERP
SAP ERP
INT BUS
WMS
1.2M
Events processed today
18ms
Median pipeline latency
0
Messages in DLQ
99.97%
30-day uptime

02 — SERVICES
What We Deliver

Six Disciplines. One Connected Stack.

We don't wire two systems together and walk away. We design, build, and operate the integration layer your business runs on.

SVC-01

API Design & Management

RESTful and GraphQL API design with OpenAPI specifications, versioning strategy, rate limiting, authentication, and developer portal. APIs your partners can build on with confidence.

OpenAPI 3.1OAuth 2.0API GatewayGraphQL
SVC-02

Enterprise Service Bus

Message broker architecture with guaranteed delivery, fan-out patterns, choreography-based event flows, and centralised routing logic separating producers from consumers cleanly.

KafkaRabbitMQAzure Service BusSQS/SNS
SVC-03

iPaaS & Low-Code Flows

Rapid integration for standard platforms using MuleSoft, Boomi, and Azure Logic Apps. Connector libraries, pre-built templates, and governed citizen-developer access for non-engineering teams.

MuleSoftBoomiLogic AppsMake
SVC-04

ETL & Data Pipelines

Extract, transform, and load at scale — batch and streaming — with schema validation, lineage tracking, SLA monitoring, and full audit trails from source to destination.

dbtAirflowFivetranSpark
SVC-05

Legacy System Modernisation

Strangler Fig and anti-corruption layer patterns for exposing legacy systems via modern APIs without requiring a rip-and-replace. Your mainframe keeps running; your new systems talk to it cleanly.

Strangler FigAS/400COBOL WrappersEDI/X12
SVC-06

Integration Observability

Business-level dashboards showing data freshness, pipeline SLAs, error rates, and throughput. Alerts routed to the right team before your users raise a ticket.

GrafanaOpenTelemetryDatadogPagerDuty

03 — APPROACH
Engineering Principles

How We Build Integrations That Last.

Integration debt accumulates faster than any other form of technical debt. Every decision we make is weighted against what it costs to maintain in three years.

1

Contracts Before Code

We define API schemas, event payloads, and data contracts in OpenAPI and AsyncAPI before a line of integration code is written. Consumer-driven contract tests run on every commit.

2

Loose Coupling, Tight Contracts

Producers and consumers are decoupled via a message broker or API gateway. Neither system knows the other exists. Both systems know exactly what the data looks like.

3

Fail Loudly, Recover Automatically

Errors are surfaced immediately to the right team — not buried in log files. Dead-letter queues, automated retries with exponential backoff, and human escalation paths are designed before deployment.

4

Idempotency as a Requirement

Every message handler must be safe to run twice. We enforce idempotency keys, deduplication windows, and upsert semantics across all integration endpoints without exception.

5

Business Observability, Not Just Logs

Integration dashboards show the state of your business data, not infrastructure metrics. Order lag, sync delay, and reconciliation errors surface to business stakeholders — not just engineers.

Platform Compatibility Matrix
Platform
Method
Status
Salesforce
Native Connector
Native
SAP S/4HANA
OData / RFC
Native
Oracle Fusion
REST APIs
SDK
Microsoft Dynamics
Dataverse API
Native
NetSuite
SuiteScript / REST
SDK
Shopify / Magento
Webhooks
Webhook
Epic / Cerner FHIR
HL7 FHIR R4
Spec
Legacy EDI / AS2
X12 / EDIFACT
ETL
Team Accreditations
MuleSoft Certified
Integration Architect L2
AWS Certified
Solutions Architect Pro
Azure Integration
Associate Certified
Confluent Kafka
Developer Certified

04 — PROCESS
How We Work

Discovery to Day-Two Operations.

Four phases. Clear deliverables at each gate. A handover package your internal team can maintain without calling us every time a field changes.

systems-integration.process_phase_prefix — 01
01

Integration Discovery

We map every system, data flow, and integration point in your estate — including the undocumented ones. Source-of-truth analysis, data ownership matrix, and failure mode catalogue.

Deliverable: Integration landscape document, data flow diagrams, gap analysis report
systems-integration.process_phase_prefix — 02
02

Architecture Design

Platform selection, canonical data model design, event schema definitions, security controls, and error-handling patterns. Every design includes a five-year maintainability assessment.

Deliverable: HLD, LLD, canonical model, API contract specifications, ADRs
systems-integration.process_phase_prefix — 03
03

Build & Test

Integration development with contract tests, end-to-end regression suites, load testing, and chaos engineering to validate failure modes before production. No surprises at go-live.

Deliverable: Working integrations, test reports, runbooks, deployment playbooks
systems-integration.process_phase_prefix — 04
04

Managed Operations

Optional managed service with SLA-backed monitoring, incident response, schema change management, and capacity planning. Named engineer on every account. Monthly integration health reports.

Deliverable: SLA reporting, health dashboards, monthly review, change advisory

05 — USE CASES
Integration in Practice

Problems We Have Solved Before.

Not theoretical patterns. Real environments with real constraints — legacy systems, strict compliance requirements, and zero tolerance for data loss.

Retail & E-Commerce −100% oversells

Omnichannel Order Orchestration

A UK retailer running five sales channels — website, app, marketplaces, wholesale EDI, and in-store — each with its own inventory state. Oversells happening daily. Manual reconciliation taking 18 staff-hours a week.

Financial Services Zero FCA queries

Regulatory Reporting Pipeline

A wealth management firm needing MiFID II and CASS reporting from three legacy platforms that had never spoken to each other. Manual extract-and-paste process producing errors that triggered FCA queries.

Healthcare 4 systems, 1 view

Patient Record Unification

An NHS-commissioned service spanning four trusts, each running different EPR systems. Clinicians manually checking four systems per patient. FHIR R4 integration layer unifying all records under a single patient identifier.

Manufacturing & Logistics 40 feeds unified

Supply Chain Visibility Layer

A manufacturer with 40 suppliers each providing shipment updates in different formats — email, FTP CSV, API, EDI. No single view of inbound stock. Integration hub normalising all feeds into a real-time supply chain dashboard.


06 — INDUSTRIES
Sectors We Serve

Integration Expertise Across Six Sectors.

Each sector has its own compliance constraints, legacy platform landscape, and data governance requirements. We've worked inside all of them.

Financial Services

FCA-compliant pipelines, MiFID II reporting, CASS segregation, and real-time trading data integration.

Healthcare

HL7 FHIR R4, NHS Spine integration, EPR connectivity, and DSPT-compliant data flows.

Retail & E-Commerce

Omnichannel inventory sync, order management, marketplace connectors, and loyalty platform integration.

Logistics & Supply Chain

EDI with carriers and suppliers, WMS integration, real-time shipment tracking, and 3PL connectivity.

Manufacturing

ERP-to-shopfloor integration, OT data extraction, quality management, and supplier portal connectivity.

Professional Services

PSA, CRM, and finance system integration with time tracking, billing automation, and project data unification.

Education

SIS, LMS, and HR integration with student data governance, GDPR-compliant pipelines, and MIS connectivity.

Public Sector

Cross-agency data sharing with DPA 2018 compliance, legacy COINS and Oracle system wrappers, and secure API gateways.